Refund policy

Return Policy

We want you and your companion to love everything from Furstige. If something isn't right, here's how we make it right.

30-Day Return Window

You have 30 days after receiving your item to request a return.

To be eligible, your item must be unworn or unused, in its original packaging, and in the same condition you received it. You'll also need your order confirmation or proof of purchase.

How to Start a Return

Contact us at hello@furstige.com with your order number and the reason for your return. Please don't send anything back before reaching out — items returned without first requesting a return will not be accepted, and we're not always able to provide a return address for shipment.

For most returns, you will not need to ship the item back to us. Once your return request is reviewed and approved, we'll let you know whether a refund will be issued directly or whether we need the item returned first. If a physical return is required, we'll email you complete shipping instructions at that time.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or not what you ordered, contact us at hello@furstige.com within 30 days with a photo of the item — this is usually all we need to issue a full refund or send a replacement at no cost to you. You will not be asked to pay for return shipping in these cases.

Return Shipping

• Damaged, defective, or incorrect items: free — you will not be charged for return shipping, and in most cases no physical return is needed at all.
• All other returns (changed your mind, doesn't fit expectations, etc.): if a physical return is required, return shipping is the customer's responsibility. We'll confirm the cost, if any, before you ship anything back.

Exceptions / Non-Returnable Items

The following cannot be returned: perishable goods, custom or personalized items, and personal care items. We do not accept returns on sale items or gift cards. Contact us if you have questions about a specific item.

Exchanges

The fastest way to get the right item is to request a return for the one you have, and once it's approved, place a new order for the item you want.

Refunds

Once your return is received and inspected (if applicable), we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at hello@furstige.com.